Privacy Policy
My rights as a patient at Copenhagen Fertility Center
(Information about your rights as a patient and the processing of your personal data)
This document is intended to inform you about the rights you have as a patient if you choose to receive treatment at Copenhagen Fertility Center, Lygten 2 C, 2400 NV Copenhagen, Denmark (hereinafter “CFC”). The document also informs you about how CFC processes your personal data and what rights you have in relation to this processing.
1. Right to information
Before an examination or treatment is initiated, you are entitled to adequate information about your state of health and about the treatment options that are medically justifiable. The information must enable you to make a decision on an informed basis. Among other things, you are entitled to information about:
- what condition you have
- which treatment options are available
- significant risks, complications and side effects associated with examination or treatment -relevant options for prevention and care
- what consequences it may have if you do not wish to receive treatment
The information is generally provided both orally and in writing when relevant to the treatment. You may also choose to decline the information if you do not wish to receive it.
Information for young people
If you are between 15 and 17 years old, you generally have the right to receive information yourself and to give informed consent to treatment. The holder of parental custody must as a general rule also receive information and be involved, but this depends on a specific assessment in which, among other things, weight is given to your maturity and consideration for you.
2. Your personal data
CFC processes the personal data that are necessary in order to examine, treat and administer your course of treatment. This may include your name, contact details, CPR number, health data and other relevant information that are necessary in connection with fertility treatment and the related record-keeping and administration.
The personal data may come from you, from other healthcare professionals or from relevant electronic healthcare systems when this is necessary for your treatment and takes place in accordance with the legislation.
The processing of your personal data does not necessarily take place on the basis of consent under the data protection rules. In the healthcare sector, processing will often be necessary in order to provide healthcare services, keep records and comply with legal obligations. If, in a specific situation, CFC processes data on the basis of separate consent, you will be informed of this.
3. Storage of data
CFC stores your medical record information in accordance with healthcare legislation. Patient records must as a general rule be stored for at least 10 years calculated from the latest entry in the record. In special cases, longer retention periods may apply under other legislation. If a complaint or compensation case is pending, the information may also need to be stored for a longer period.
It is important to be aware that information in a patient record may, as a general rule, not be deleted or made unreadable. If a piece of information is incorrect, this must normally be handled by means of a corrective addition to the record.
4. Consent to examination and treatment
As a patient, you decide whether an examination or treatment is to be initiated. As a general rule, no treatment or examination may be initiated or continued without your informed consent. Your consent presupposes that you have received relevant information and have had the opportunity to ask questions.
In fertility treatment, special rules on written consent also apply. Treatment with assisted reproduction requires written consent, and special consent requirements also apply in relation to, among other things, the use and storage of eggs, semen and embryos when relevant.
You may withdraw your consent to treatment at any time. The withdrawal applies from the time CFC receives it and does not affect the lawfulness of the treatment that has already taken place.
5. Confidentiality
All employees and healthcare professionals at CFC are bound by confidentiality. Information about your health conditions, other private matters and other confidential information may, as a general rule, not be disclosed without your consent.
However, information may in certain cases be disclosed without consent if this follows from the legislation, or if it is necessary for an ongoing course of treatment or for important considerations concerning yourself or others. You have a right to confidentiality and, as a general rule, to decide yourself whether your information may be passed on.
6. Electronic health information
Healthcare professionals who take part in your treatment may obtain and use relevant electronic health information when this is necessary for the current treatment and when the conditions in the legislation are met. The purpose is to support safe and coherent treatment.
You can also access a number of your health data yourself via sundhed.dk, including records and test results. On sundhed.dk you can view record information from public hospitals, private hospitals and practising medical specialists to the extent that the relevant treatment providers deliver data to the solution.
7. Access to records
As a general rule, you have the right of access to your patient record once you have reached the age of 15. This means that you may ask to see or receive a copy of the record. You may also receive help from a healthcare professional to understand the contents.
A request for access must as a general rule be completed within 7 working days of receipt, unless exceptionally this is not possible because of the scope or complexity of the matter.
Parents with parental custody generally have the right of access to their child’s record, but access may be restricted if decisive considerations for the child speak in favour of this.
8. Your rights under the data protection rules
When CFC processes your personal data, you have a number of rights under the data protection rules. Among other things, you may request access to the personal data we process about you, and you may request rectification of inaccurate data. In certain cases, you may also have the right to restriction of processing, to object and to data portability. The right to erasure does not apply without qualification to data that CFC is legally obliged to retain, including patient record data under the healthcare legislation.
If, in a specific situation, CFC processes data on the basis of consent under the data protection rules, you may withdraw this consent at any time.
If personal data are transferred to countries outside the EU/EEA, CFC will ensure that the transfer takes place on a lawful basis, for example by means of an adequacy decision from the European Commission or the European Commission’s standard contractual clauses. For transfers to certified companies in the United States, the EU-U.S. Data Privacy Framework may, where relevant, apply.
9. Contact
If you have questions about your rights as a patient, about your treatment or about CFC’s processing of your personal data, you may contact the clinic:
Copenhagen Fertility Center
Lygten 2 C
2400 NV Copenhagen
Denmark
Contact person: Svend Lindenberg
E-mail: info@copenhagenfertilitycenter.com
10. Complaints
If you wish to complain about the healthcare treatment or about breaches of your rights as a patient, you may complain to Styrelsen for Patientklager. As a general rule, the complaint deadline means that the matter must not be more than 5 years old and that you must submit your complaint no later than 2 years after the time when you became aware, or ought to have become aware, of the matter you wish to complain about.
In certain cases, there may be an opportunity for dialogue about the complaint before the case is processed to completion. As a general rule, this applies to complaints about treatment that has been paid for by the region.
If you disagree with the way CFC processes your personal data, you should first contact CFC. If the matter is not resolved, you may complain to Datatilsynet, which is the competent supervisory authority in Denmark in the field of data protection.
11. Adverse events
If, as a patient or relative, you experience an adverse event in connection with treatment in the healthcare system, you may report the event. An adverse event is an incident that causes harm or risk of harm, and the reporting takes place with a view to learning and improving patient safety.
12. Compensation for treatment injuries
If you are injured in connection with examination or treatment, you may seek compensation from Patienterstatningen. As a general rule, the injury must be reported no later than 3 years after you became aware, or ought to have become aware, of the injury, and no later than 10 years after the date on which the injury occurred.
Declaration
By my signature, I declare that I have read and understood the above information about my rights as a patient and about how CFC processes my personal data.
Name: ___________________________________________
Date: ____________________________________________
Signature: _______________________________________
